Privacy Policy

Information We Collect

When you use our website or contact us for an estimate, we may collect the following information:

• Contact information you provide through our estimate request form: name, phone number, email address
• Project details you share about your repair or service needs
• Usage data collected automatically: pages visited, browser type, device type, and general location (city/region level)

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and schedule service
• Communicate with you about your project
• Improve our website and services
• Send follow-up communications related to services you've requested (we do not send unsolicited marketing emails)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service providers that help us operate our business (e.g., form processing, analytics) under strict confidentiality
• Legal requirements when required by law or to protect our rights

Form Submissions

Our contact form is processed through Formspree, a third-party form handling service. When you submit an estimate request, your information is transmitted securely to Formspree and then forwarded to us via email. Formspree's privacy policy governs their handling of your data.

Text Messages (SMS)

When you provide us with your mobile phone number — through our contact form, by calling us, or in person at a job site — you consent to receive service-related text messages from Hernando's Handy Neighbor. These include appointment confirmations, estimate delivery, invoice delivery with a payment link, and a single post-service review request.

We will never send marketing or promotional SMS. Message frequency is low — typically two to four messages per completed service job. Message and data rates may apply based on your mobile carrier plan.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us directly at info@hernandoshandyneighbor.com. Opt-outs are enforced immediately at the platform level and are honored across all future messaging.

Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are transmitted to our SMS delivery provider (Twilio) solely for the purpose of delivering the messages you have consented to receive. No categories of mobile information are sold, rented, or otherwise disclosed to third parties for their own use.

Cookies and Analytics

We use Google Analytics to understand how visitors use our website. This service uses cookies to collect anonymous usage data including pages visited, time on site, and referral sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We take reasonable measures to protect your personal information. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of any marketing communications

To exercise these rights, contact us at info@hernandoshandyneighbor.com or call (352) 327-7737.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy, contact us at:

Hernando's Handy Neighbor
Brooksville, FL
info@hernandoshandyneighbor.com
(352) 327-7737